As your energy efficiency & Renewable energy installer, Elite Impact Business Solutions Ltd will have access to some of your personal and sensitive information. We recognise that our customers value their data and privacy, and it is our mission to treat both with the greatest care. This privacy notice informs you of how and why we collect your data and what you can expect from us on data sharing, retention and protection. We will cover your rights and how you exercise those rights. As well as what to do if you are unhappy with us handling of your data, and the avenues that you can go down to get a resolution.
We will collect personal information about you when you get in touch with us via phone, email, social media, letter, our website or just as part of providing our services to you. This data may include:
We’ll only use your personal information where necessary and allowed to by law. Generally, this will be under one or more of the following circumstances.
In some circumstances we may need to process special categories of data (e.g., Information related to your health as evidence you are eligible for the scheme). In these cases, we’ll need to rely on an additional condition for processing this information. Where the data is being processed by a government body, local authority, the Crown or a Minister of the Crown under the exercise of its functions under an enactment or rule of law, this will be based on a substantial public interest.
Any data processing of your disability benefit data will also be carried out in compliance with an “appropriate policy statement” a copy of this will be provided on request.
Who We Share Your Information With
We sometimes need to allow our service providers to process your personal information on our behalf for the reasons set out above or as otherwise required by law.
We may also transfer your personal data to third parties for the purposes set out in ‘How we’ll use Your Information’.
We make sure that these third parties won’t use your personal data for their own purposes and we only permit them to use it in accordance with our instructions and the law.
We will only keep your personal information we collect for as long as it is necessary for the purposes for which we collected it. The length of time depends on the purposes for which we used it, or otherwise to meet our legal, regulatory, accounting or administrative requirements.
We will delete any information as soon as we no longer have a valid reason to hold it. if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and prevent any further processing until deletion is possible.
We determine the appropriate retention period for the personal information we hold by considering the amount, sensitivity and the nature of the data. In addition to this we factor in the risk of harm should your data be exposed to unauthorised access or disclosed, the reasons why we hold the data, the legal requirements and whether we can realistically achieve the purposes in other ways.
We follow strict security procedures to protect personal information. This includes following certain guidelines (for example, checking your identity when you contact us).
We regularly review our practices for collecting, processing and storing personal information, including physical security measures, to guard against unauthorised access to systems and backups to prevent the loss of information. We will continue to enhance our security procedures as new technology becomes available.
We restrict access to personal information wherever possible to people who need to know that information to process it and who are subject to contractual confidentiality requirements.
We use encryption to keep your information private while in transit.
We ensure that all of our staff are trained on the GDPR when they onboard with us, as well as overseeing annual refresher training. The protection of personal data, housekeeping and general office rules are a part of our daily practice.
We regularly audit our processes and systems to ensure that we remain compliant with our legal obligations and our policies.
You have certain rights regarding information held about you by the Controller (these do not apply in all circumstances). These include the right:
Information Cmmissioner’s Office
We would always rather you speak to us first if you have any questions about our handling of your personal data, so we can resolve any problems as quickly as possible. However, if you are not happy with the way we have handled your data, or would like more information about your rights, you can contact the Information Commissioner’s Office, the UK’s independent authority on data privacy at ico.org.uk.
If you have any questions, requests or comments regarding this Privacy Notice or the handling of your personal data, they should be addressed to our Data Protection Officer at info@eliteimp.co.uk
Elite Impact Business Solutions Ltd (Financial Services Register No. 1058970) is an Introducer Appointed Representative of Hometree Finance, a trading name of HTG Finance Limited, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register No. 825534).
All rights reserved by Elite Impact Business Solutions Ltd. | Company Number: 08314841 | VAT: 286038288 | © 2026
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ECO offers free energy efficiency measures to those who receive specific benefits such as:
Additionally, Local authorities can refer their residents to obligated energy suppliers for support under the ECO Flex. However, eligibility for ECO does not guarantee that energy efficiency measures will be installed in your home, but it’s worth exploring this opportunity to save costs and reduce environmental impact. Act now to see if you qualify for this valuable program!