We’re sorry to hear that and we’re really keen to sort it out. Thank you for taking the time to talk to us, we always want to ensure that we are aware of issues. That way we can correct them, not just for you but for others too. We’ll always do our best not to make the same mistake again.
If your complaint is about the installation, the products, or the service you received from us, please contact us via email at complaints@eliteimp.co.uk, or you can ring us on 02034880085 or by post at 6-9 The Square, Stockley Park, UB11 1FW. We will acknowledge your complaint and tell you how we will handle it.
If your complaint relates to the finance agreement itself, including the terms of the agreement, payments, the way the finance was explained to you, or the administration of your finance agreement, please contact Hometree Finance, a trading name of HTG Finance Limited, directly at hello@hometreefinance.co.uk.
If you are unhappy with the outcome of your complaint, or you have not received a final response within eight weeks, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). The service is free and independent.
Elite Impact Business Solutions Ltd (Financial Services Register No. 1058970) is an Introducer Appointed Representative of Hometree Finance, a trading name of HTG Finance Limited, which is authorised and regulated by the Financial Conduct Authority (Financial Services Register No. 825534).
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